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Our Mission is to gain the trust and friendship of our clients so that they will have confidence in our abilities to act as their advocates concerning their insurance needs. We strive to help all individuals understand their insurance coverage so that they will be empowered to make informed decisions. Insurance Specialists' promise is to provide prompt, responsive and courteous service to our clients with the assurance that their insurance needs are our first concern.
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To conduct business according to high standards of honesty and to render service to its clients, the same as it would apply to or demand for itself.
To provide competent and customer focused sales and service.
To treat each person with the principles of ethics of the code of insurance, and the laws that govern the state of Idaho.
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Commitment to customer service, a high standard for quality personal care and convenience has set us apart from other agents. Our pledge to you is that “we work for you”, serving your insurance needs and guaranteeing complete satisfaction.
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- Informational Meetings: To ensure employee understanding of the plan.
- Personal Explanation: Of health care benefits to all new employees upon hire.
- Extended Office Hours: Weekend availability and toll free question and answer service for employees.
- Timely Resolution: Of claim concerns between employees and insurance company.
- Yearly Rate Review: Comparison of other companies and plan structure to fit clients needs.
- Toll Free Number: Offering a question and answer service with extended office hours and weekend availability.
- Insurance Specialists: Committed to serve you with 35 years of combined professional insurance experience.
- Extensive Involvement in (IAHU): Served in the Idaho Association of Health Underwriters (IAHU) for the past 12 years as both president and vice-president.
- Governmental Affairs Liaison: Between IAHU and United States Congress for the last 5 years, meeting with congressmen and senators and being a voice for Idaho.
- Lobbies for Federal and State legislation to improve employee health insurance benefits.
- Recognized for outstanding service and dedication to the health insurance industry, Don Mathern, President of Insurance Specialists, received the David J. Isern Award in 1998.
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